Effective Date: July 2026
Call Global System and Solution Pvt. Ltd. ("CGS247", "we", "our", or "us") is committed to protecting the privacy and security of our customers, website visitors, business partners, and users. This Privacy Policy explains how we collect, use, disclose, store, and protect personal and business information when you visit our website, use our services, or interact with our communication platforms.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. About CGS247
Call Global System and Solution Pvt. Ltd. (CGS247) is a telecom and communication solutions provider delivering Voice Solutions, SIP Trunking Services, Global DID Numbers, Toll-Free Numbers, Wholesale Voice Services, SMS Services, WhatsApp Business Solutions, Contact Center Solutions, Cloud Communication Services, and related business communication technologies worldwide.
As a trusted communication service provider, we recognize the importance of maintaining the confidentiality, integrity, and security of information entrusted to us.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Company name
- Email address
- Phone number
- Job title or designation
- Business address
- Communication preferences
Business Information
- Organization details
- Service requirements
- Account information
- Billing information
- Customer support requests
- Business communication preferences
Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Referring website information
- Date and time of website access
Communication Information
When using our communication services, we may process:
- Call records and logs
- SMS delivery information
- WhatsApp messaging activity
- Contact center interaction data
- Customer support communications
Such processing is limited to service delivery, troubleshooting, compliance, security, and operational purposes.
3. How We Use Information
We use collected information for legitimate business purposes, including:
- Providing and managing our services
- Processing service requests and inquiries
- Customer onboarding and account management
- Delivering Voice, SMS, WhatsApp, and communication services
- Technical support and troubleshooting
- Service improvement and optimization
- Communication regarding products and services
- Billing and payment processing
- Regulatory compliance requirements
- Fraud prevention and security monitoring
- Business analytics and reporting
We only use information for purposes that are lawful, necessary, and relevant to our business operations.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Enhance user experience
- Monitor website performance
Users may choose to disable cookies through browser settings; however, some website features may not function properly.
5. Information Sharing and Disclosure
CGS247 does not sell, rent, or trade personal information to third parties.
We may share information with:
Authorized Service Providers
Third-party vendors and technology partners who assist us in delivering services, maintaining infrastructure, processing payments, and providing technical support.
Regulatory Authorities
Government agencies, regulatory bodies, law enforcement agencies, or telecommunications authorities when required by applicable laws or legal obligations.
Business Partners
Trusted carriers, telecom operators, and communication partners necessary for service delivery and network operations.
All such disclosures are limited to the information required for the intended purpose.
6. Data Security
We implement appropriate administrative, technical, and organizational security measures to protect information from:
- Unauthorized access
- Misuse
- Disclosure
- Alteration
- Loss or destruction
Our security practices include network protection, access controls, monitoring systems, secure infrastructure, and industry-standard security procedures.
While we strive to protect all information, no method of electronic transmission or storage can guarantee absolute security.
7. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes
- Enforce agreements
- Maintain business records
Retention periods may vary depending on the type of information and applicable regulations.
8. Customer Communication Compliance
Customers using our SMS, WhatsApp, Voice, Contact Center, and Communication Services are responsible for ensuring that:
- Appropriate customer consent is obtained.
- Communications comply with applicable laws and regulations.
- Opt-in and opt-out requirements are respected.
- Customer data is collected and processed lawfully.
CGS247 acts as a service provider and is not responsible for customer misuse of communication platforms.
9. International Data Processing
Due to the global nature of our services, information may be processed, transmitted, or stored in multiple jurisdictions where our service providers, telecom partners, or infrastructure providers operate.
We take reasonable measures to ensure appropriate protection of information regardless of processing location.
10. Your Rights
Subject to applicable laws, users may have the right to:
- Request access to personal information.
- Request correction of inaccurate information.
- Request deletion of information where legally permitted.
- Object to certain processing activities.
- Withdraw consent where applicable.
- Request information regarding data handling practices.
Requests may be submitted using the contact details provided below.
11. Third-Party Websites
Our website may contain links to external websites operated by third parties.
CGS247 is not responsible for the privacy practices, policies, or content of third-party websites. Users are encouraged to review the privacy policies of any external websites they visit.
12. Children's Privacy
Our services are intended for businesses and individuals who are legally capable of entering into contractual agreements.
We do not knowingly collect personal information from children under the age required by applicable law. If such information is identified, it will be removed as appropriate.
13. Changes to This Privacy Policy
CGS247 reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page along with the revised effective date. Continued use of our website or services after updates constitutes acceptance of the revised Privacy Policy.
14. Contact Information
If you have questions, concerns, or requests related to this Privacy Policy or our data handling practices, please contact:
Call Global System and Solution Pvt. Ltd. (CGS247)
Website: www.cgs247.com
Email: info@cgs247.com
We are committed to addressing privacy-related inquiries in a timely and professional manner.
15. Consent
By using the CGS247 website, products, platforms, and communication services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our data handling practices.